How Can We Help?
Find answers, track transfers, and get support for your premium domain purchase.
Frequently Asked Questions
Domain Transfers
How long does a domain transfer take?
Most domain transfers complete within 24 hours once initiated. However, the exact timeline depends on your registrar. Some transfers can take up to 5-7 days if there are approval delays or if the domain is locked. You’ll receive email notifications at each step of the process.
What do I need to prepare before transferring?
Before initiating a transfer, ensure: (1) The domain is unlocked at your current registrar, (2) You have the authorization/EPP code, (3) Your admin email is accessible, (4) The domain is at least 60 days old (ICANN rule), and (5) Privacy protection is temporarily disabled. We provide a pre-transfer checklist upon purchase.
Can you help with the transfer process?
Absolutely. Our white-glove transfer service is included with every purchase. Our team can handle the entire migration for you, or guide you step-by-step. For complex setups (DNS, email forwarding), we offer complimentary technical assistance during business hours.
Payment Plans & Billing
How long does a domain transfer take?
Most domain transfers complete within 24 hours once initiated. However, the exact timeline depends on your registrar. Some transfers can take up to 5-7 days if there are approval delays or if the domain is locked. You’ll receive email notifications at each step of the process.
What do I need to prepare before transferring?
Before initiating a transfer, ensure: (1) The domain is unlocked at your current registrar, (2) You have the authorization/EPP code, (3) Your admin email is accessible, (4) The domain is at least 60 days old (ICANN rule), and (5) Privacy protection is temporarily disabled. We provide a pre-transfer checklist upon purchase.
Can you help with the transfer process?
Absolutely. Our white-glove transfer service is included with every purchase. Our team can handle the entire migration for you, or guide you step-by-step. For complex setups (DNS, email forwarding), we offer complimentary technical assistance during business hours.
Account & Technical
How long does a domain transfer take?
Most domain transfers complete within 24 hours once initiated. However, the exact timeline depends on your registrar. Some transfers can take up to 5-7 days if there are approval delays or if the domain is locked. You’ll receive email notifications at each step of the process.
What do I need to prepare before transferring?
Before initiating a transfer, ensure: (1) The domain is unlocked at your current registrar, (2) You have the authorization/EPP code, (3) Your admin email is accessible, (4) The domain is at least 60 days old (ICANN rule), and (5) Privacy protection is temporarily disabled. We provide a pre-transfer checklist upon purchase.
Can you help with the transfer process?
Absolutely. Our white-glove transfer service is included with every purchase. Our team can handle the entire migration for you, or guide you step-by-step. For complex setups (DNS, email forwarding), we offer complimentary technical assistance during business hours.